Privacy Policy

Privacy Policy

Effective Date: August 7, 2026

Welcome to Sahdeli. Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy explains how Sahdeli collects, uses, stores, and protects your information when you visit https://sahdeli.com, create an account, place an order, subscribe to our newsletter, or contact our customer support team.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you interact with Sahdeli, we may collect personal information that you voluntarily provide, including:

  • Full name

  • Email address

  • Billing address

  • Shipping address

  • Order information

  • Account credentials

  • Customer support communications

When you browse our website, we may also automatically collect certain technical information, including:

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Pages visited

  • Date and time of your visit

  • Referring website

  • Cookies and similar tracking technologies

How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Verify and authorize payments

  • Provide order updates and shipping notifications

  • Respond to customer service requests

  • Improve our website and shopping experience

  • Prevent fraud and unauthorized transactions

  • Analyze website performance and customer behavior

  • Send promotional emails and special offers if you have chosen to receive them

  • Comply with applicable legal obligations

Cookies and Similar Technologies

Sahdeli uses cookies and similar technologies to improve website functionality and provide a better shopping experience.

Cookies help us:

  • Remember your preferences

  • Keep items in your shopping cart

  • Understand how visitors use our website

  • Improve website performance

  • Measure marketing campaigns

  • Deliver personalized content and advertisements

Most web browsers allow you to manage or disable cookies through their settings. Please note that disabling cookies may affect certain website features.

Sharing Your Information

We respect your privacy and do not sell your personal information.

We may share your information only with trusted third parties that assist us in operating our business, including:

  • Payment processing providers

  • Shipping carriers

  • Website hosting providers

  • Analytics providers

  • Email communication services

  • Fraud prevention and security providers

  • Government authorities when required by law

These service providers are permitted to use your information only to perform services on our behalf.

Payment Information

For your security, Sahdeli does not store complete credit or debit card information on our servers.

All payment transactions are securely processed through trusted third-party payment providers using industry-standard encryption technologies.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, misuse, disclosure, alteration, or destruction.

Although we strive to protect your information, no method of electronic transmission or online storage can guarantee complete security.

Data Retention

We retain personal information only for as long as necessary to:

  • Complete your orders

  • Provide customer support

  • Maintain business records

  • Meet accounting and tax requirements

  • Resolve disputes

  • Enforce our agreements

  • Comply with applicable laws

When personal information is no longer required, it is securely deleted or anonymized.

Marketing Communications

If you subscribe to our mailing list, we may occasionally send you:

  • Product announcements

  • Promotions

  • Discounts

  • Special offers

  • Company news

  • New product releases

You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to your personal information

  • Correct inaccurate information

  • Request deletion of your personal information

  • Request a copy of the personal information we hold about you

  • Withdraw consent for marketing communications

To exercise any of these rights, please contact us using the information provided below.

California Privacy Rights

If you are a California resident, you may have additional privacy rights under applicable California privacy laws. Eligible residents may request access to, correction of, or deletion of their personal information, subject to applicable legal exceptions.

Children's Privacy

Sahdeli is not intended for children under the age of 13.

We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child under 13, we will promptly delete that information.

Third-Party Websites

Our website may contain links to third-party websites for your convenience.

Sahdeli is not responsible for the privacy practices, security, or content of external websites. We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website features.

Any updates will be published on this page with a revised Effective Date. Your continued use of our website after changes are posted constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

Sahdeli

Website: https://sahdeli.com

Email: info@sahdeli.com

We aim to respond to all privacy-related inquiries within 2–5 business days.

Inspired by the Journey. Built for the Future.

The Story Behind Sahdeli

Every great journey begins with a single ride.

At Sahdeli, our story is rooted in a simple belief: transportation should be more than just getting from one place to another. It should be efficient, enjoyable, environmentally responsible, and accessible to everyone.

As electric mobility continues to reshape the future of transportation, we recognized the growing demand for reliable, high-quality electric bikes that combine performance, comfort, and innovative technology. Our goal became clear—to create a trusted destination where riders across the United States could confidently shop for premium electric bikes and accessories backed by dependable service and support.

From the beginning, our focus has never been on offering the largest selection. Instead, we carefully choose products that meet high standards for quality, durability, safety, and overall riding experience. Every bike, battery, accessory, and replacement part is selected with the needs of modern riders in mind.

We understand that purchasing an electric bike is an important investment. Whether you're commuting to work, exploring scenic trails, running daily errands, or simply enjoying the freedom of the open road, we want every ride to be smooth, reliable, and enjoyable. That's why every order is carefully reviewed, inspected, and prepared before it leaves our facility.

Our commitment extends beyond the products we sell. We strive to provide an exceptional shopping experience through transparent policies, secure online payments, responsive customer support, and reliable after-sales service. Building long-term relationships with our customers is just as important as delivering outstanding products.

Looking ahead, Sahdeli remains dedicated to embracing new technologies and expanding our collection to meet the evolving needs of electric bike enthusiasts. As more people choose sustainable transportation, we are proud to be part of a movement that promotes cleaner mobility, healthier lifestyles, and greater freedom on every journey.

Our story is still being written, and every customer who chooses Sahdeli becomes an important part of it.

Thank you for trusting us to be your partner on the road ahead. We look forward to helping you ride farther, explore more, and experience the future of cycling with confidence.