Warranty Policy

Warranty Policy

Effective Date: August 7, 2026

At Sahdeli, we are committed to providing high-quality electric bikes, accessories, and replacement parts. This Warranty Policy explains the warranty coverage available for eligible products purchased directly from https://sahdeli.com.

This warranty is intended to cover manufacturing defects in materials or workmanship under normal personal use. It does not cover damage resulting from accidents, misuse, improper maintenance, unauthorized modifications, or normal wear and tear.

By purchasing products from Sahdeli, you agree to the terms outlined in this Warranty Policy.

Warranty Coverage

Unless otherwise stated on the product page, the following warranty periods apply from the date your order is delivered.

Product Warranty Period
Electric Bike Frame 24 Months
Electric Motor 12 Months
Battery Pack 12 Months
Motor Controller 12 Months
Display Unit 12 Months
Battery Charger 12 Months
Front Suspension 12 Months
Mechanical Components 6 Months
Accessories Purchased Separately 90 Days
Replacement Parts 90 Days

Warranty coverage begins on the delivery date shown by the shipping carrier.

What This Warranty Covers

This warranty covers manufacturing defects that occur during normal personal use, including defects in:

  • Electric motor

  • Battery pack

  • Controller

  • Display unit

  • Battery charger

  • Frame welds

  • Factory-installed electrical components

  • Manufacturing defects in supplied components

If a covered defect is confirmed, Sahdeli may, at its sole discretion:

  • Repair the product

  • Repair the defective component

  • Replace the defective component

  • Replace the product with the same or an equivalent model

  • Provide replacement parts

  • Issue store credit

  • Issue a partial or full refund when appropriate

The selected remedy will depend on product availability, the nature of the defect, and the time elapsed since purchase.

What Is Not Covered

This warranty does not cover:

  • Normal wear and tear

  • Cosmetic scratches, dents, chips, or paint damage

  • Tire wear

  • Brake pads

  • Chains

  • Gears

  • Bearings

  • Cables

  • Pedals

  • Handlebar grips

  • Seats and saddles

  • Routine maintenance or adjustments

  • Damage caused by improper assembly

  • Damage caused by incorrect battery charging

  • Improper storage

  • Water damage

  • Fire damage

  • Flood damage

  • Corrosion caused by environmental exposure

  • Accidents or collisions

  • Abuse or negligence

  • Commercial or rental use

  • Delivery or courier service use

  • Racing or stunt riding

  • Installation of non-approved parts

  • Unauthorized repairs or modifications

  • Damage resulting from failure to follow the product instructions

Consumable items that naturally wear over time are considered maintenance items and are not covered by this warranty.

Battery Warranty

Lithium-ion batteries naturally lose capacity over time through normal use.

Gradual reduction in battery capacity is considered normal and is not a manufacturing defect.

The battery warranty does not cover:

  • Normal battery aging

  • Deep discharge caused by neglect

  • Overcharging

  • Use of incompatible chargers

  • Storage in extreme temperatures

  • Physical damage

  • Water intrusion

  • Batteries opened, modified, or repaired by unauthorized persons

To maximize battery life, customers should use the original charger supplied with the product and follow all charging and storage instructions provided in the user manual.

Customer Responsibilities

To maintain warranty eligibility, customers are responsible for:

  • Following all assembly instructions

  • Performing regular maintenance

  • Using the product only for its intended purpose

  • Using approved chargers and compatible replacement parts

  • Keeping proof of purchase

  • Inspecting the product before each ride

  • Storing the product in a clean and dry environment

Failure to properly maintain the product may void warranty coverage.

How to Submit a Warranty Claim

To begin a warranty claim, please email info@sahdeli.com with the following information:

  • Order number

  • Customer name

  • Product name

  • Date of purchase

  • Description of the issue

  • Clear photographs of the product

  • Videos demonstrating the issue, if applicable

Providing complete information helps us process your claim more efficiently.

Warranty Review Process

After receiving your warranty request:

  • We will acknowledge receipt within 2 business days.

  • Most warranty claims are reviewed within 2–5 business days.

  • Additional information or photographs may be requested if necessary.

  • Some products may require inspection before a final decision can be made.

Our goal is to resolve warranty claims as quickly as possible.

Shipping for Warranty Claims

Customers may be responsible for shipping products to our service location for warranty inspection unless otherwise required by applicable law.

If a warranty claim is approved due to a verified manufacturing defect, Sahdeli may provide a prepaid shipping label or reimburse reasonable shipping costs at our discretion.

Replacement products or repaired items will be shipped using our standard shipping service.

Warranty Exclusions

This warranty becomes void if:

  • The product serial number has been removed or altered.

  • The product has been modified without authorization.

  • Non-approved replacement parts have been installed.

  • Repairs have been performed by unauthorized service providers.

  • The product has been used for commercial, rental, or fleet purposes unless specifically approved by Sahdeli.

Limitation of Warranty

This warranty applies only to the original purchaser and is non-transferable unless otherwise required by applicable law.

To the fullest extent permitted by law, Sahdeli's obligations under this warranty are limited to the repair, replacement, store credit, or refund of the affected product.

Sahdeli shall not be liable for indirect, incidental, consequential, special, or punitive damages, including loss of income, transportation expenses, loss of use, or any other damages arising from the use or inability to use a product purchased from our website.

Replacement Parts

Replacement parts are provided subject to inventory availability.

If an identical replacement part is unavailable, Sahdeli may provide a compatible replacement offering similar functionality and performance.

Policy Updates

Sahdeli reserves the right to modify this Warranty Policy at any time.

Any updates become effective immediately upon publication on this page. Continued use of our website after changes are posted constitutes acceptance of the revised policy.

Contact Us

If you have any questions regarding warranty coverage or need assistance with a warranty claim, please contact us.

Sahdeli

Website: https://sahdeli.com

Email: info@sahdeli.com

We aim to respond to all warranty-related inquiries within 2–5 business days.

Inspired by the Journey. Built for the Future.

The Story Behind Sahdeli

Every great journey begins with a single ride.

At Sahdeli, our story is rooted in a simple belief: transportation should be more than just getting from one place to another. It should be efficient, enjoyable, environmentally responsible, and accessible to everyone.

As electric mobility continues to reshape the future of transportation, we recognized the growing demand for reliable, high-quality electric bikes that combine performance, comfort, and innovative technology. Our goal became clear—to create a trusted destination where riders across the United States could confidently shop for premium electric bikes and accessories backed by dependable service and support.

From the beginning, our focus has never been on offering the largest selection. Instead, we carefully choose products that meet high standards for quality, durability, safety, and overall riding experience. Every bike, battery, accessory, and replacement part is selected with the needs of modern riders in mind.

We understand that purchasing an electric bike is an important investment. Whether you're commuting to work, exploring scenic trails, running daily errands, or simply enjoying the freedom of the open road, we want every ride to be smooth, reliable, and enjoyable. That's why every order is carefully reviewed, inspected, and prepared before it leaves our facility.

Our commitment extends beyond the products we sell. We strive to provide an exceptional shopping experience through transparent policies, secure online payments, responsive customer support, and reliable after-sales service. Building long-term relationships with our customers is just as important as delivering outstanding products.

Looking ahead, Sahdeli remains dedicated to embracing new technologies and expanding our collection to meet the evolving needs of electric bike enthusiasts. As more people choose sustainable transportation, we are proud to be part of a movement that promotes cleaner mobility, healthier lifestyles, and greater freedom on every journey.

Our story is still being written, and every customer who chooses Sahdeli becomes an important part of it.

Thank you for trusting us to be your partner on the road ahead. We look forward to helping you ride farther, explore more, and experience the future of cycling with confidence.