Shipping Policy

Shipping Policy

Effective Date: August 7, 2026

Thank you for shopping with Sahdeli. This Shipping Policy explains how we process, prepare, ship, and deliver orders placed through https://sahdeli.com.

Our goal is to deliver every order safely and efficiently. Because many of our products require quality inspection and careful packaging before shipment, please review the information below regarding our processing and delivery timeframes.

Shipping Destinations

Sahdeli currently ships to addresses within the United States.

At this time, we do not ship to:

  • International destinations

  • U.S. territories (unless otherwise stated)

  • APO/FPO addresses

  • P.O. Boxes for oversized products such as electric bikes

Some smaller accessories may be eligible for P.O. Box delivery depending on the shipping carrier.

Order Processing

Orders are typically processed within 10–14 business days after payment has been successfully confirmed.

Processing includes:

  • Payment verification

  • Inventory allocation

  • Product quality inspection

  • Secure packaging

  • Shipment preparation

  • Carrier scheduling for oversized products when required

Orders placed on weekends or U.S. public holidays will begin processing on the next business day.

Processing times may be extended during holidays, promotional events, product launches, inventory restocking, or periods of unusually high order volume.

Shipping Time

After your order has been processed and shipped, delivery generally takes 5–7 business days.

The estimated total delivery time for most orders is 15–21 business days, including processing and shipping.

Delivery estimates are provided for convenience and are not guaranteed.

Shipping Charges

Shipping costs are calculated during checkout based on:

  • Product weight

  • Product dimensions

  • Delivery destination

  • Selected shipping method

Eligible promotions offering free shipping will be clearly displayed on our website or during checkout.

Oversized Shipments

Electric bikes and other oversized products require special handling and may:

  • Ship separately from accessories or replacement parts

  • Require additional packaging

  • Require an adult signature upon delivery

  • Arrive in multiple packages

If your order contains multiple products, they may be delivered on different dates.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing:

  • Carrier information

  • Tracking number

  • Shipment confirmation

Tracking information may take up to 24 hours to become active after your order has been dispatched.

Delivery Delays

While we work hard to deliver orders within our estimated timeframes, delays may occur due to circumstances beyond our reasonable control, including:

  • Severe weather conditions

  • Natural disasters

  • Shipping carrier delays

  • Public holidays

  • Government restrictions

  • Supply chain disruptions

  • High shipping volumes

  • Incorrect delivery information

  • Events beyond our control

Estimated delivery dates are not guaranteed.

Incorrect Shipping Address

Please verify your shipping address carefully before placing your order.

If an incorrect or incomplete address is provided:

  • Delivery may be delayed.

  • Additional shipping charges may apply.

  • The customer may be responsible for reshipping costs if the package is returned to us.

If you notice an address error after placing your order, contact info@sahdeli.com immediately. While we will make every reasonable effort to update your order, address changes cannot be guaranteed once processing has begun.

Failed Delivery Attempts

If delivery cannot be completed because:

  • The recipient is unavailable.

  • The shipping address is incorrect.

  • Delivery is refused without authorization.

the package may be returned to Sahdeli.

Additional shipping or handling charges may apply before the order can be reshipped.

Lost Packages

If your package appears to be lost during transit, please notify us within 15 calendar days of the expected delivery date.

We will coordinate with the shipping carrier to investigate the shipment.

Carrier investigations generally require 5–10 business days before a final determination can be made.

Damaged Shipments

Please inspect your order immediately upon delivery.

If your package arrives damaged, you must contact info@sahdeli.com within 7 calendar days of delivery.

Please include:

  • Your order number

  • Photos of the damaged product

  • Photos of the packaging

  • Photos of the shipping label

After reviewing your claim, we will determine the most appropriate resolution, which may include replacement parts, a replacement product, or another suitable remedy.

Missing Items

If any item is missing from your shipment, please notify us within 7 calendar days of delivery.

Please include:

  • Your order number

  • The name of the missing item

  • Photos of the package received, if applicable

We will investigate your claim and work to resolve the issue as quickly as possible.

Shipment Refusal

If a shipment is refused without prior authorization from Sahdeli, original shipping charges, return shipping costs, carrier fees, and handling charges may be deducted from any applicable refund.

Risk of Loss

Ownership and responsibility for products transfer to the customer once the order has been delivered to the shipping address provided during checkout, as confirmed by the shipping carrier.

Policy Updates

Sahdeli reserves the right to modify this Shipping Policy at any time.

Any updates become effective immediately upon publication on this page. Continued use of our website after changes are posted constitutes acceptance of the revised policy.

Contact Us

If you have any questions regarding shipping, delivery, or your order status, please contact us.

Sahdeli

Website: https://sahdeli.com

Email: info@sahdeli.com

We aim to respond to all shipping-related inquiries within 2–5 business days.

Inspired by the Journey. Built for the Future.

The Story Behind Sahdeli

Every great journey begins with a single ride.

At Sahdeli, our story is rooted in a simple belief: transportation should be more than just getting from one place to another. It should be efficient, enjoyable, environmentally responsible, and accessible to everyone.

As electric mobility continues to reshape the future of transportation, we recognized the growing demand for reliable, high-quality electric bikes that combine performance, comfort, and innovative technology. Our goal became clear—to create a trusted destination where riders across the United States could confidently shop for premium electric bikes and accessories backed by dependable service and support.

From the beginning, our focus has never been on offering the largest selection. Instead, we carefully choose products that meet high standards for quality, durability, safety, and overall riding experience. Every bike, battery, accessory, and replacement part is selected with the needs of modern riders in mind.

We understand that purchasing an electric bike is an important investment. Whether you're commuting to work, exploring scenic trails, running daily errands, or simply enjoying the freedom of the open road, we want every ride to be smooth, reliable, and enjoyable. That's why every order is carefully reviewed, inspected, and prepared before it leaves our facility.

Our commitment extends beyond the products we sell. We strive to provide an exceptional shopping experience through transparent policies, secure online payments, responsive customer support, and reliable after-sales service. Building long-term relationships with our customers is just as important as delivering outstanding products.

Looking ahead, Sahdeli remains dedicated to embracing new technologies and expanding our collection to meet the evolving needs of electric bike enthusiasts. As more people choose sustainable transportation, we are proud to be part of a movement that promotes cleaner mobility, healthier lifestyles, and greater freedom on every journey.

Our story is still being written, and every customer who chooses Sahdeli becomes an important part of it.

Thank you for trusting us to be your partner on the road ahead. We look forward to helping you ride farther, explore more, and experience the future of cycling with confidence.