Refund & Return Policy

Refund & Return Policy

Effective Date: August 7, 2026

At Sahdeli, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help. This Refund & Return Policy explains the conditions under which returns, exchanges, refunds, and order cancellations are accepted for purchases made through https://sahdeli.com.

By placing an order with Sahdeli, you agree to the terms outlined in this policy.

Return Eligibility

We accept returns within 30 calendar days from the date your order is delivered.

To qualify for a return, the product must:

  • Be unused and in its original condition.

  • Be free from damage caused by misuse or improper handling.

  • Be returned in its original packaging whenever possible.

  • Include all accessories, manuals, tools, chargers, keys, and other items originally included with the purchase.

  • Include proof of purchase or the original order number.

Products that do not meet these requirements may not qualify for a full refund.

Non-Returnable Items

The following items are generally not eligible for return unless they arrive damaged, defective, or incorrect:

  • Gift cards

  • Clearance or final sale items

  • Personalized or custom-made products

  • Digital products or downloadable content

  • Products intentionally damaged after delivery

  • Products modified or repaired by unauthorized persons

  • Products returned without prior approval from Sahdeli

Electric Bikes

Electric bikes must be returned in clean condition and include all original components, including:

  • Battery

  • Charger

  • Keys

  • Owner's manual

  • Accessories included with the purchase

  • Original packaging whenever reasonably available

Electric bikes showing evidence of crashes, water damage, abuse, commercial use, racing, improper assembly, or unauthorized modifications may not qualify for a refund or exchange.

Accessories and Replacement Parts

Accessories such as helmets, batteries, chargers, locks, lights, replacement parts, and other components may be returned within 30 calendar days, provided they are unused, undamaged, and returned in their original packaging.

Damaged, Defective, or Incorrect Orders

Please inspect your order immediately upon delivery.

If your order arrives damaged, defective, or you receive the wrong product, you must notify us within 7 calendar days of the delivery date.

To help us process your request quickly, please include:

  • Your order number

  • A description of the issue

  • Clear photos of the product

  • Photos of the shipping box and packaging

  • Photos of the shipping label, if applicable

Claims submitted after 7 calendar days may not qualify for replacement or reimbursement.

How to Request a Return

To begin a return, please contact our customer support team by emailing info@sahdeli.com.

Please include:

  • Your order number

  • Product name

  • Reason for the return

  • Photos of the product if it is damaged or defective

Our team will review your request and respond within 2–5 business days with further instructions.

Please do not return any product without receiving return authorization, as unauthorized returns may be refused.

Return Shipping

If a return is requested because:

  • You changed your mind.

  • You ordered the wrong product.

  • You no longer need the item.

  • You selected the wrong model or color.

You will be responsible for the return shipping costs.

If the return is the result of:

  • A manufacturing defect

  • A damaged shipment

  • An incorrect item shipped by Sahdeli

We will work with you to provide an appropriate resolution, which may include a prepaid return shipping label where applicable.

Refund Process

Once your returned item has been received, it will be inspected.

Product inspections are typically completed within 3–5 business days after the return is received.

If your refund is approved, it will be issued to your original payment method.

Most financial institutions process refunds within 5–10 business days, although processing times may vary depending on your bank or payment provider.

Partial Refunds

In certain situations, only a partial refund may be issued.

Examples include:

  • Products returned with missing accessories

  • Products returned without original packaging

  • Products showing signs of use

  • Products damaged after delivery for reasons unrelated to manufacturing defects

  • Returns accepted outside the standard return period at our discretion

Exchanges

We offer exchanges for eligible products that arrive:

  • Damaged

  • Defective

  • Incorrect

Exchange requests are subject to product availability.

If the requested replacement is unavailable, we may offer an alternative product, store credit, or refund.

Order Cancellations

Orders are generally processed within 10–14 business days before shipment.

You may request to cancel your order at any time before it has been shipped.

Once an order has been dispatched to the shipping carrier, it cannot be canceled and must instead follow our standard return procedure after delivery.

Refused Deliveries

If a shipment is refused without prior authorization from Sahdeli, any applicable shipping charges, return shipping costs, carrier fees, or handling charges may be deducted from your refund.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If an order cannot be delivered because of an incorrect or incomplete address provided during checkout, additional shipping charges may apply if the package must be reshipped.

Lost Packages

If your package appears to be lost during transit, please notify us within 15 calendar days of the expected delivery date.

We will work with the shipping carrier to investigate the shipment.

Carrier investigations typically require 5–10 business days before a final determination can be made.

Promotional Items

If your purchase qualified for a free promotional item, the promotional item must also be returned when requesting a full refund.

If the promotional item is not returned, its retail value may be deducted from your refund.

Refund Exceptions

The following charges are generally non-refundable unless the return results from our error or a verified manufacturing defect:

  • Original shipping charges

  • Expedited shipping fees

  • Gift wrapping fees

  • Optional service charges

Policy Updates

Sahdeli reserves the right to modify this Refund & Return Policy at any time.

Any updates become effective immediately upon publication on this page. Continued use of our website after changes are posted constitutes acceptance of the revised policy.

Contact Us

If you have any questions regarding returns, refunds, exchanges, or cancellations, please contact us.

Sahdeli

Website: https://sahdeli.com

Email: info@sahdeli.com

We aim to respond to all return and refund inquiries within 2–5 business days.

Inspired by the Journey. Built for the Future.

The Story Behind Sahdeli

Every great journey begins with a single ride.

At Sahdeli, our story is rooted in a simple belief: transportation should be more than just getting from one place to another. It should be efficient, enjoyable, environmentally responsible, and accessible to everyone.

As electric mobility continues to reshape the future of transportation, we recognized the growing demand for reliable, high-quality electric bikes that combine performance, comfort, and innovative technology. Our goal became clear—to create a trusted destination where riders across the United States could confidently shop for premium electric bikes and accessories backed by dependable service and support.

From the beginning, our focus has never been on offering the largest selection. Instead, we carefully choose products that meet high standards for quality, durability, safety, and overall riding experience. Every bike, battery, accessory, and replacement part is selected with the needs of modern riders in mind.

We understand that purchasing an electric bike is an important investment. Whether you're commuting to work, exploring scenic trails, running daily errands, or simply enjoying the freedom of the open road, we want every ride to be smooth, reliable, and enjoyable. That's why every order is carefully reviewed, inspected, and prepared before it leaves our facility.

Our commitment extends beyond the products we sell. We strive to provide an exceptional shopping experience through transparent policies, secure online payments, responsive customer support, and reliable after-sales service. Building long-term relationships with our customers is just as important as delivering outstanding products.

Looking ahead, Sahdeli remains dedicated to embracing new technologies and expanding our collection to meet the evolving needs of electric bike enthusiasts. As more people choose sustainable transportation, we are proud to be part of a movement that promotes cleaner mobility, healthier lifestyles, and greater freedom on every journey.

Our story is still being written, and every customer who chooses Sahdeli becomes an important part of it.

Thank you for trusting us to be your partner on the road ahead. We look forward to helping you ride farther, explore more, and experience the future of cycling with confidence.